Hot Water Solutions: A Leading HVAC Specialist for Over 25 Years

Presented by   |     |  High-Performance House  |  Home Improvement

In recent years, air source heat pumps have gained significant popularity as a reliable, energy-efficient heating and cooling solution for homes and businesses. With everyone hopping on the bandwagon, however, Matt LeFevre, owner of Kingston-based Hot Water Solutions (HWS), says it’s more important than ever to make sure that heat pump installation is done by a local expert in the field. “There’s a lot that goes into installing heat pumps the right way,” he says.

Since the company was founded by LeFevre’s father in 1996, HWS has been the area’s go-to specialists in HVAC, plumbing, and electrical services. When LeFevre took over as owner in 2016, he began focusing on growing the energy-efficiency end of the business while prioritizing the small-town feel that the company has always been known for. He has invested in growing a knowledgeable team that now serves Ulster, Dutchess, Greene, Columbia, and Albany counties, and recently purchased a new 3,500-square-foot warehouse in Saugerties to house their expanding operation.

“We’re local people that believe in green energy initiatives,” he says. “As the business has grown, we’ve been able to provide ‘big company’ kind of service. It’s the best of both worlds.”

One of the things that the HWS team is known for is their expert approach to guiding home and business owners through the heat pump installation process. They take a whole-house approach to designing the system—inspecting the installation and windows, and even doing research on the building ahead of the first site visit. “We take everything into account before we size any system,” LeFevre says.

Their primary goal is to ensure that the system is properly sized for the building. Oversizing is the number one installation issue LeFevre says he sees. Not only are larger units more expensive to install, they’re unable to maximize energy efficiency—resulting in an increased electric bill and unnecessary wear on the unit. “Having a heating system that’s sized correctly is 80 percent of what makes it efficient,” he says. “A lot of people have this fear that it’s not going to get hot enough in their house in the winter because it’s too cold here, but over the past 15 years there has been significant development of cold-climate heat pumps that work well in the Northeast.”

HWS’s dedication to getting things right shows in the service their customers get from day one—and in their almost 500 five-star reviews on Google. LeFevre is always the first point of contact for customers, walking them through the process, and providing cost estimates on the same day as the first site visit.

“After doing extensive research and interviews with various HVAC firms, we chose Hot Water Solutions for our Mitsubishi Heat/Cool mini-split system,” says homeowner Joanne Iodice. “From initial evaluation to final installation, Matt and his crew were top notch. The team is extremely knowledgeable and efficient, stopping to answer any questions we had along the way, as well as an in-depth tutorial once the units were up and running.”

“We go over the top to make sure people feel comfortable that they’ve chosen us,” LeFevre says. “We offer a three-year labor warranty, which is the longest in the area.”

Because of the expense and the changing landscape of state incentives, the HWS team is also well-versed in available rebates and tax credits, and they stay up-to-date with energy-related grants and loans offered to businesses by local governments throughout the Hudson Valley. “We’re constantly looking for the next leg up to make sure this is always affordable for people in our area,” he says. “We’re always going to get you the most money back for your heat pumps as possible.”

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